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Important information from Idre Fjäll

Here you find important information about current and significant events that may affect your stay at Idre Fjäll.

Update December 21, 2021

Information regarding additional Corona measures

Corresponding to new guidelines, rules and recommendations communicated by the Government and authorities on December 21st.

Starting from December 23rd,  Idre Fjäll will incorporate the following, additional measures to ensure a safe and secure stay with us:

After Ski will continue to be offered – however;

  • Only seated guests and with a slightly limited number of seats,
  • Prebooking (book here) and
  • Entry subject to showing your valid COVID vaccine certificate

Note that everyone who travels to Sweden from another country is encouraged to test for COVID-19 as soon as possible after arrival, preferably the same day. This is also expected to become a legal requirement from December 24th . For updated and comprehensive Corona information from the Swedish Government and authorities, see krisinformation.se.

Our security measures are continuously updated on this page.

We wish you a safe and comfortable stay at Idre Fjäll!

The Corona virus and Covid-19

Even though we are now beginning to see the light in the end of the tunnel, the world is still affected by the pandemic, and here on Idre Fjäll we continue to take measures to make your visit as safe as possible.

For the coming winter season, we build on what we have learned over the past year to ensure a continuous, coordinated and safe stay for both guests and employees. Idre Fjäll takes great responsibility to enable our guests to enjoy holidays in a safe way. At the same time, healthcare and the entire local community make an important and great contribution when we receive our guests.

We now welcome winter guests and employees to the mountains. We will continue to do so together and take on this winter with caution and solidarity as key words.

Caution, where we are all care about each other's safety and security and at the same time where we protect the health care resources around the country. We make our choices - in the big and in the small - with the precautionary principle as a starting point and do not expose others to danger unnecessarily.

Solidarity, where we all respect each other's decisions and look after each other's needs. Where we take care of each other and make sure we all have a good autumn, regardless of whether you are on holiday, compete, train or work in the mountains.

Welcome to our Idre Fjäll.

General measures

 

  • We encourage all guests to primarily buy their ski passes and ski equipment rentals online in order to avoid queues on site.
  • If purchases are made on site, we encourage guests to shop or book in as small company as possible, preferably alone, to avoid queuing.
  • More outdoor Pick-up boxes for automatic collection of ski passes. Boxes will be available at Skicenter Väst, at the ski rental by the Square and outdoors at the Square.
  • In public areas (reception, service counters, toilets, meeting places for activities) hand sanitizers will be available for guests.
  • Possibility for home delivery of food from ICA to all residents of Idre Fjäll.
  • Our indoor warm shelters will be closed from December 23, 2021 until March 20, 2022. Guests are referred to our outdoor shelters (outdoor open fire places).

Help us improve! If you have feedback or ideas on how to make our facilities safer, please send us an email to info@idrefjall.se. Thanks for helping us. 

Measures in lifts & ski systems

To minimize the risk of queues and close contact in the ski system, we have decided on the following measures and tips for our guests:

  • We have extra long queue hems in relation to the number of guests to avoid queue gatherings and no single skier qeues.
  • Remember to keep your distance in any lift queues and in the piste.
  • Please sit with your travel company only. 
  • In the case of injury where the guest shows symptoms, personnel in the Ski Patrol and the injured person must wear a mask. The information about present symptoms should be reported to the doctor and eventual ambulance as soon as possible.
  • Minimize the number of people inside the doctor's office, do not bring relatives unless required.

Restaurant & entertainment

We have limited the parts of our business on Idre Fjäll where there is a risk of crowds gathering.

All guests at our After Ski must pre-book a table and show Covid certificate with a valid ID. 

  • Understället, Vildmarksnästet and Charlies will offer Take away.
  • All restaurants & bars follow current restrictions regarding food service including sparse seating. 
  • Our restaurants are equipped with lamps that indicate capacity. In case of red light there are few seats available, green light indicates there are few guests in the premises. 
  • When possible - please visit restaurants before 12.00 or after 13.30 for lunch. 
  • Understället, Vildmarksnästet and Charlies will offer Take-away.
  • All restaurant & bars follow the current restrictions on serving and offer sparse seating.
  • In each restaurant there is hand sanitizer. Food / cutlery / where there is a risk that infection can spread is served from behind the counter.

Accommodation & public areas

  • Cleaning routines of public areas, service houses and toilets is extended.
  • Accommodation: all contact surfaces are sprayed with surface disinfectant during both cleaning and inspection
  • Public surfaces and toilets: all contact surfaces are sprayed with surface disinfectant for both cleaning and inspection.

Check-in and check-out

  • Check-in via drive-thru every Saturday and Sunday during high season (Christmas / New Year / sports holiday / Easter holiday) and Thursdays, Saturday and Sunday during the rest of the season.
  • Check-in times are from 15.00 for Fjällbyn, Västbyn, Idre Ski Apartment in Centrum, Gammelbyn, Skogsbyn and Askebyn.
  • Check-in times are from 16.00 for Centrumbyn, Dalsbyn, Dähliebyn, Söderbyn, Söderhöjden and for groups 
  • Other days / times check-in - pick up in designated key box by the bus stop near the Square. No check-in at reception this winter. 
  • At check-out, leave the key in the designated key box by the bus stop near the Square. No check-out at reception this winter.

Activity center

General

  • Maximum number of visitors: 75. 
  • Continuous surface disinfection on surfaces such as door handles etc.
  • Hand sanitizer at every cash register, in the gym, sports hall, bowling alley and café.
  • Only one guest at a time at each checkout.
  • Distance in the queue, follow the markings on the floor.

Bowling

  • Only every other course is bookable.
  • The ball is disinfected after each playing time.

Gym

  • We continuously perform cleaning and decontaminate the equipment in the gym.
  • Maximum 15 visitors at the same time.

Playroom

  • We continuously clean and desinfect surfaces in the playroom space.

Indoor pool area

  • Max. 40 people inside at any given time.
  • Only pre-booked guests. Book here. 

Gaming center

  • We provide hand sanitisers.

Shops & rental

Mountain Sports

  • Markings "keep distance" on the floor
  • Separated fitting rooms to avoid crowding.
  • Light signals outside the entrance to indicate no of guests inside

Rental

  • Digital queuing system to avoid queues indoors
  • New and own entrance for return of rented equipment in Skicenter Väst.
  • Pre-booked equipment will be delivered to the cabin/apartment free of charge on your day of arrival if your accommodation is booked through Idre Fjäll. Book at least 3 days ahead of arrival. 
  • Rented equipment will be disinfected upon return - this applies to helmets and poles

ICA Nära

  • Possibility to order online and get delivery of groceries to the cottage. 
  • Open 24 hours a day with the help of Ica to go (requires Swedish BankID and ICA app).
  • We encourage you to shop alone 

Activities

It's still important to excercise and spend time outdoors, that's why we have adjusted our activities so you can feel safe to participate. 

  • Ski schools and other group acitvities all have a limited amount of participants.
  • We are thourough in our cleaning procedures. Always wash your hands carefully with soap and use provided hand sanitizers. We desinfect our equipment inbetween every group/participant. 

Of course we caugh and sneeze in a safe manner and keep a safe distance to each other. We kindly ask you to not participate in case you have symptoms of covid or cold. We reserve the right to reject participants with obvious symptoms. 

Main reception

Please note: no check in at reception this winter!

  • Hand sanitizer at every cash register.
  • Distance markings on the floor
  • Plexi glass at each checkout.
  • Hand sanitizer station in the queue

Healthcare

The doctor's office at the Ski Stadium will be open every day between 8.00-9.00 week 52-14

  • Visitors with any Covid-19 symptoms are encouraged to contact National medical advice line +46 771-11 77 00 and follow recommendations. Do not visit the doctors office in case of Covid-19 symptoms! 
  • When visiting the doctors office, come alone if possible. 
  • In case of accidents in the piste : if the guest has symptoms of Covid-19, our staff and the guest are to wear masks. Staff wears disposable gloves during any assistance.

Health care centre

You can contact or visit the Health care centre in Särna. Tel: +46 771 11 77 00 alt. +46 23 49 00 00. 
(show on map)

In case of serious incidents in the piste, contact the nearest Idre Fjäll staff member in order to call our ski patrol. 

Self test Covid-19

Should you or anynone in your travel company get sick, the following applies: 

Mild symptoms

Option 1: Travel home to avoid spreading the infection at the destination. From  an infection control perspective, it's important that you travel in a safe way. Once home, book a test.

Option 2: Self isolate in your cabin or hotel room. Book a self test via 1177.se (Swedish residents only). Information regarding selft tests in Dalarna. Test centers at Idre Fjäll and Idre village. Information about self tests in Dalarna here. 

Acute symptoms

Call 112 (Swedish national emergency number)

Tommy Halvarsson

Sales & marketing manager