Important information from Idre Fjäll

Here you find important information about current and significant events that may affect your stay at Idre Fjäll.

The Corona virus and Covid-19

Welcome to a different winter!

The world is still in an ongoing crisis and yet people are going on holidays. It might seem strange, but we don’t think it is. We know how important rest, nature experiences and activities are for both the physical and the mental health. Maybe more important now than ever.

This winter will not be like all others, but it will be a winter where we, as representatives for the hospitality industry, have a great responsibility to ensure that our guests enjoy leisure time in safe conditions. At the same time our staff, healthcare and the entire local community make an important and great contribution when we receive our guests. We build on what we learned during the spring and summer and we continuously and coordinately ensure a safe stay for both guests and employees.   

When we now welcome the guests of this winter to the mountains and coworkers back to their workplaces our plea is: Let us tackle this winter together with cation and solidarity as words to live by.

Caution, where we all care about each others’s safety and security at the same time and where we care for and safeguard healthcare resources around the country. Where we make our choices - in large and in small - with the precautionary principle always as our outset and do not put others at risk unnecessarily.

Solidarity, where we all respect each other’s decisions and look after each other’s needs. Where we take care of each other and make sure we all have a good winter, regardless of whether you are on holidays, competition, training or work in the mountains.

Welcome to our Idre Fjäll!

General measures

  • We encourage all guests to primarily buy their ski passes and ski equipment rentals online in order to avoid queues on site.
  • If purchases are made on site, we encourage guests to shop or book in as small company as possible, preferably alone, to avoid queuing.
  • More outdoor Pick-up boxes to automatic collection of ski passes. Boxes will be available at the Square, at the ski rental at the Square and outdoors at the Square.
  • In public areas (reception, service counters, toilets, meeting places for activities) hand sanitizers will be available for guests.
  • Possibility for home delivery of food from ICA to all residents of Idre Fjäll.
  • The heating cabin at the Ski Stadium will be closed during the winter, except during the opening hours of the doctors clinic.

Measures in lifts & ski systems

To minimize the risk of queues and close contact in the ski system, we have decided on the following measures and tips for our guests:

  • Västtransporten, Väst, Dals, Bjeije and Tunnelliften will open at 8.30 every day to reduce the load on the 6-seater lift in Väst. Choose alternative button lifts instead of chair lifts at the beginning of the day and spread out in the system.
  • We have removed the single queues and encourage our guests to ride either alone or with their own travel companion in the lift.
  • We have extra long queue corrals in relation to the number of guests to avoid queue gatherings.
  • Remember to keep your distance to others in case of any lift queues.
  • We encourage you to sit with gaps in between each others in the lifts.
  • We have spread out the gathering places for the ski school and divided the ski school into small groups.
  • We will set up webcams in more places around the mountain so that guests can easily follow any queues connected to our lifts.
  • In case of symptoms, staff and the injured person shall wear a mask. Information that symptoms are present should be reported to the doctor and any ambulance as soon as possible.
  • Minimize the number of people inside the doctor’s office, do not bring relatives unless required.

Restaurant & entertainment

We have limited the parts of our business on Idre Fjäll where there is a risk of crowds gathering.

  • Understället, Vildmarksnästet and Charlies will offer Take-away.
  • All restaurant & bars follow the current restrictions on serving and only offer table service and sparse seating.
  • All staff wear disposable plastic gloves. In each restaurant there is hand sanitizers. Food / cutlery / where there is a risk that infection can spread is served from behind the counter.
  • After ski, nightclub and concerts are canceled this winter.

Accommodation & public areas

  • Cleaning routines of public areas, service houses and toilets is extended.
  • Accommodation: all contact surfaces are sprayed with surface disinfectant during both cleaning and inspection
  • Public surfaces and toilets: all contact surfaces are sprayed with surface disinfectant for both cleaning and inspection.

Check-in and check-out

  • Check-in via drive-thru every Saturday and Sunday during high season (Christmas / New Year / sports holiday / Easter holiday) and Thursdays, Saturday and Sunday during the rest of the season.
  • Check-in times are 15.00 for Fjällbyn, Västbyn, Idre Ski Apartment in Centrum, Gammelbyn, Skogsbyn and Askebyn.
  • Other days / times check-in takes place at the intended key box on Torget. V52-13 is the key box at the bus stop. No check-in at reception!
  • At check-out, the key is left in the intended key box on Torget. V52-13 the key box is located at the bus stop. No check-out at reception!
  • Check-in for Centrumbyn, Dalsbyn, Dähliebyn, Söderbyn, Söderhöjden and for groups takes place from 16.00.

Activity center & reception

General

  • Continuous surface disinfection on surfaces such as door handles etc.
  • Hand disinfectants in front of every cash register, inside the gym, sports hall, bowling alley and café.
  • Plexiglas at each checkout.
  • Only one guest at a time at each checkout.
  • Distance in the queue, follow the markings on the floor.

Bowling

  • Only every other course is bookable.
  • The ball is disinfected after each playing time.

Gym

  • We continuously perform cleaning and decontaminate the equipment in the gym.

Playroom

  • We continuously clean and surface decipher the space in the playroom.

Bath

  • Max. 50 people inside the bathroom.

Reception / ski center Väst:

  • Hand alcohol in front of each cash register.
  • Distance markings on the floor
  • Plexiglas at each checkout.
  • Hand sanitizer station in the queue
  • One guest at a time at each checkout

Shops & rental

Mountain Sports

  • Markings for "keep distance" on the floor
  • We will separate and move the fitting rooms to avoid crowding.

Rental

  • Digital queuing system to avoid queues indoors
  • New and own entrance for return of rented equipment in Skicenter Väst.
  • Pre booked equipment will be delivered to the cabin/apartment free of charge.
  • Rented equipment will be disinfected upon return - this applies to helmets and poles

ICA Nära

  • Possibility to order online and get delivery of groceries to the cottage from V52. We will return with the ordering procedure shortly.

Healthcare

The doctor's office at the Ski Stadium will be open every day between 8.00-9.00 from V52-13

  • Visitors with respiratory symptoms (cough / runny nose) are directed to contact the healthcare information service, 1177, which decides the next step for the visitor. Do not enter the doctor's office if you have  symptoms.
  • When visiting the doctor's surgery, come by yourself if possible.
  • In case of interventions in the ski system: in case of symptoms, staff and the injured person wear masks. Information that symptoms are present is communicated to the doctor and any ambulance as soon as possible. Staff carry gloves during all caretaking.

FAQ

When will Idre Fjäll open again?

Our alpine and cross country pre-season opens on Oct 16 and our winter season starts Dec 19.

Can i cancel if I book a trip now?

If you have our cancellation insurance you can cancel your trip without a medical certificate up until 21 days before arrival date. Idre Fjäll will only keep the cancellation insurance fee (SEK 350) and charge a cancellation fee of SEK 550 per cabin/apartment.  You can still cancel your trip up until arrival date, but if less than 21 days remain to arrival, a medical certificate is required since Idre Fjäll are obliged to reimburse cabin owners in case of late cancellations. 

Can I book activities this winter?

Yes, we will have an adjusted range of activities during the winter - a winter schedule will be available shortly.

Will shops & restaurants be open?

Yes, we will open shops and restaurants, but restrictions will apply. There will be no After ski, night club or concerts this winter.

Tommy Halvarsson

Sales & marketing manager